Refund policy

All of Moments Jewellery pieces are made to order especially for you. If you are not 100% happy with your order please contact us by email or whatsapp:

07754 018 000

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.